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Returns Specialist

Position Summary

This position is located in our Surya warehouse and is responsible for performing multiple tasks associated with the return and credit of Surya products as well as processing freight claims. The Returns Specialist reports directly to the Returns Supervisor and works with multiple Surya departments, such as Shipping, Receiving, Customer Care and Accounting.


  • Review all returns labels after they are received in the returns department.
  • Credit and note each authorized and unauthorized return with the correct information. All returns must be processed and credited to the customer within 24-48 hours after receipt
  • Contact the customers when there are concerns regarding any returns including items received that are non Surya products.
  • Scan and then email supporting documents for non Surya items to customers
  • Create the End of Day Report which includes: processed returns, defectives, damages, pending returns, # of Fed Ex, UPS, USPS, and LTL returns. This report is created daily and emailed
  • Use the Authorized Returns Report and Generate Transactions applications within MAS to create the Batch Report each day for Surya and Artistic Weaver returns
  • Process returns requests from customers as needed.
  • Process freight claims as needed
  • Provide additional support as requested by Supervisor


  • High school diploma or G.E.D. equivalent required
  • Minimum 1 year of experience working in an office setting
  • Intermediate skills in Microsoft Word, Excel, and Outlook are extremely important for this position.
  • Attention to detail, accuracy is critical to this role
  • Customer Service experience, organizational skills, problem solving and multi-tasking skills
  • Willingness to actively and effectively participate with the team in carrying out responsibilities.
  • Knowledge of all Surya products is necessary to be efficient in this position
  • Ability to identify which items meet returns requirements and which are not eligible for return
  • One year of current experience working in a returns/receiving department or in an office setting


Surya is a leading home décor company, gaining attention for its innovative designs and breadth of high quality home accessories.  Products include area rugs, pillows, throws, accent furniture and art sold through a broad spectrum of global retailers, distributors, and interior designers and decorators.  Surya fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company.  Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

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